We care about your privacy

Definitions

• Personal Data: Information relating to an identified or identifiable individual.
• Usage Data: Information collected automatically through use of the Service, such as pages visited or time spent on the site.
• Cookies: Small text files stored on your device to improve functionality and analyse usage.

Information We Collect

While using our Service, we may ask you to provide personally identifiable information (“Personal Data”). This may include:

• Name
• Email address
• Phone number
• Address or location details
• Information submitted through forms or bookings
• Cookies and Usage Data

Usage Data

We may collect information on how the Service is accessed and used. This may include your IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, device identifiers, and diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to operate our website, improve performance, and understand how visitors interact with our Service.

• Session Cookies: Used to operate the Service.
• Preference Cookies: Used to remember settings and preferences.
• Security Cookies: Used for security purposes.
• Analytics Cookies: Used to understand how visitors use our website.

You can instruct your browser to refuse cookies or notify you when cookies are sent. Some parts of the Service may not function properly if cookies are disabled.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and provide insights into how visitors use the site.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality such as navigation, security, and form submissions.
• Analytics Cookies: Used to understand visitor behaviour and improve the performance of our Service.
• Marketing and Tracking Cookies: Used to measure marketing effectiveness and support customer relationship management tools.
• Preference Cookies: Used to remember your settings and improve your experience.

Third-Party Cookies

Some cookies are placed by third-party services that support our website operations:

• Google Analytics: Used to analyse website usage and visitor behaviour.
• Go HighLevel: Used for form tracking, communications, and customer relationship management functionality.

Cookie Consent and Control

Where required by law, we request your consent before placing non-essential cookies on your device. You can manage cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Service.

How We Use Your Data

We use collected information for purposes including:

• Providing and maintaining our Service
• Responding to enquiries and managing customer relationships
• Sending booking confirmations, service updates, or requested information
• Providing customer support
• Monitoring usage and improving the Service
• Detecting and preventing technical issues or misuse
• Sending marketing communications where lawful

You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.

Service Providers

We may use third-party platforms (“Service Providers”) to support delivery of our Service. These providers may process Personal Data on our behalf.

• Go HighLevel: We use Go HighLevel as a customer relationship management (CRM), marketing automation, and communication platform. Information submitted through forms, bookings, or communications may be stored and processed within this system to manage enquiries and service delivery.

Service Providers are authorised to use Personal Data only as necessary to perform services on our behalf.

Analytics

We use analytics services to understand how visitors use our website and improve performance.

• Google Analytics: Google Analytics is a web analytics service provided by Google. It may collect information such as IP address, device information, pages visited, time spent on pages, and interaction behaviour. Learn more at: https://policies.google.com/privacy

Data Transfers

Your information may be transferred to and stored on servers located outside your country or jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place to protect your data.

Legal Disclosure

We may disclose Personal Data if required by law or in response to valid legal requests. We may also disclose information where necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate wrongdoing
• Protect users or the public
• Protect against legal liability

Data Security

We use commercially reasonable measures to protect Personal Data. However, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

Who Has Access to Information

Members of our team may access Personal Data where necessary to provide services, manage enquiries, process requests, and provide customer support.

Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of external sites.

Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect Personal Data from children. If you believe a child has provided information, please contact us so it can be removed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

• Website: Contact Page